People before paper, that’s what the academic library is about.
The most effective academic libraries are informed by the idea of student and faculty members as customers. All are served by learning commons with scores of group workspaces and reference advisors in locations modeled after the concierge desks of hip hotels.
Until recently, the quality of a library was measured by the number of volumes it held. Now librarians strive to measure the standing of their libraries by the quality of service even as their physical print holdings are shrinking. Their success is critical to the survival of their institutions. Continue reading
